More Information - Straight Talking: The Art of Assertiveness

Straight Talking:

The Art of Assertiveness

course cost (excl. vat) £34.99
valid for 6 months

Introduction

From the boardroom to the factory floor, confident and assertive staff are vital if any business is to thrive: they build better relationships, enjoy greater respect from colleagues, work more efficiently and experience increased job satisfaction. And the great news is that assertiveness skills can be learnt - just like any other business skill.

Straight Talking: The Art of Assertiveness will help any business professional take the first steps towards a more assertive attitude. Whether they need to learn how to say ‘no’ to unreasonable requests from customers or deliver constructive criticism to a team member who’s under-performing, this course will give them new skills to ensure that their voice is heard and that their ideas and opinions are respected.

Who is the course for?

Straight Talking: The Art of Assertiveness is suitable for anyone who lacks the confidence to talk about their views and ideas honestly and positively, and anyone who struggles to achieve a desired outcome when negotiating.

This course is appropriate to any business sector, there are no formal entry requirements and employees do not require any prior experience.

What will you get from this course?

When you have completed this course you will be able to:

understand the techniques of assertiveness
understand why aggressive behaviour doesn't work in the long run
deal with aggressive behaviour in others
establish a negotiating position and stick to it
know how to give and receive criticism

Course features

Famous faces including John Cleese, Peter Capaldi and Jennifer Saunders will show you the basic rules of assertive behaviour, how to get your message across, deal with aggressive behaviour and handle criticism in different office-based situations.

Set in everyday surroundings, well-known performers act out realistic situations in a light hearted and entertaining way that will help you recognise some common errors and understand how to correct them. The familiar settings and witty role play will help you to apply the material to your own workplace.

Before you begin you’ll take a short test to help identify any knowledge gaps. As you work through the course you’ll be presented with simple exercises to check your learning.

You can start the course straight away and access it at any time, providing you have the use of a computer with an internet connection. The course is available for six months from the date first accessed.