Poor customer service can lose you business. In fact, 50% of consumers say it’s the main reason they switch.
This selection of eCourses covers several aspects of customer service, from identifying customer needs and expectations to building relationships and addressing customer concerns, and they will help you improve the customer focus of your business.
This selection of eCourses covers several aspects of customer service, from identifying customer needs and expectations to building relationships and addressing customer concerns, and they will help you improve the customer focus of your business.
PREFER TAUGHT COURSES?
the effective telephonist/receptionist
essentials of customer service
dealing with difficult customers
keeping valued customers
assertiveness
communications at work
creating confidence
negotiating skills
stress management
time management
writing business letters
managing conflict
positive stock control
consultative selling skills
telephone sales skills
introduction to successful selling
essentials of customer service
dealing with difficult customers
keeping valued customers
assertiveness
communications at work
creating confidence
negotiating skills
stress management
time management
writing business letters
managing conflict
positive stock control
consultative selling skills
telephone sales skills
introduction to successful selling