Poor customer service can lose you business. In fact, 50% of consumers say it’s the main reason they switch.
This selection of eCourses covers several aspects of customer service, from identifying customer needs and expectations to building relationships and addressing customer concerns, and they will help you improve the customer focus of your business.
This selection of eCourses covers several aspects of customer service, from identifying customer needs and expectations to building relationships and addressing customer concerns, and they will help you improve the customer focus of your business.
- Complaints and Quality Management
- Complaints and the Customer
- Controlling Your Behaviour
- Demanding Customers
- Effective After-Sales Service
- Making Call Centres More Effective
- Meeting Internal Customer Needs
- Professional Customer Service
- Telephone Behaviour: Rules of Communication
- Understanding Customers
PREFER TAUGHT COURSES?
Assertiveness
Communications at work
Selling on Value not on Price
Dealing with difficult customers
Effective telephonist/receptionist
Delivering Excellent Customer Service
Keeping valued customers
Resolving Conflict in the Workplace
Stress management
Telephone sales skills
Time management
Writing business letters
Communications at work
Selling on Value not on Price
Dealing with difficult customers
Effective telephonist/receptionist
Delivering Excellent Customer Service
Keeping valued customers
Resolving Conflict in the Workplace
Stress management
Telephone sales skills
Time management
Writing business letters