Managing Change
- Analysing Information
- Briefing Skills
- Communicating in a World of Change
- Communication process
- Cost-Benefit Analysis
- Giving and Receiving Feedback
- Harvard Managementor
- Implementing Change
- Jamie's school dinners
- Pass It On: Coaching Skills for Managers
- Performance Indicators
- Planning Change
- Using Information for Decisions
Communications Skills
- Analysing Information
- Assert Yourself: Learning to Be Assertive
- Briefing Skills
- Communication process
- Communicating in a World of Change
- Counselling Skills for Managers
- Giving and Receiving Feedback
- Harvard ManageMentor
- I'd Like a Word With You: The Discipline Interview
- Maintaining Information Systems
- Negotiating: Tying the Knot
- Overcoming the Fear of Making Presentations
- Producing Project Reports
- Put it in writing: The complete communicator
- Straight talking: The art of assertiveness
- The Apprentice: Negotiating to Win
- The Art of Writing a Good Report
- Using Information for Decisions
- Written communications
Customer Service
- Complaints and Quality Management
- Complaints and the Customer
- Controlling Your Behaviour
- Demanding Customers
- Effective After-Sales Service
- Making Call Centres More Effective
- Meeting Internal Customer Needs
- Professional Customer Service
- Telephone Behaviour: Rules of Communication
- Understanding Customers
Human Resources
- Employment Law
- Age Discrimination
- Challenging Behaviour
- Data Protection
- Disability Confident
- Diversity Challenge
- Equality and Diversity
- Gender Matters
- Religion and Belief
- Sexual Orientation
- Valuing Diversity: Equal Oportunities for All
- Coaching and Training
- Coaching
- Pass It On: Coaching Skills for Managers
- The Helping Hand: Coaching Skills for Managers
- The Techniques of One-to-One Training
- Training
- Performance and Appraisal
- Managing Performance: Beyond the Appraisal
- Performance Indicators
- Performance Review: Appraisee's Dream
- Performance Review: Manager's Nightmare
- The Dreaded Appraisal Interview
- The Importance of Praise
- The Need for Constructive Criticism
- The Perfect Appraisal Interview
- Recruitment and Selection
- Behavioural Interviewing
- Essentials for Interviewing
- It's Your Choice: Selection Skills
Business Development
- Building Blocks for e-Business
- Freedom of Information Act
- Growing Your Business
- Harvard ManageMentor
- Legalities of Online Business
- Security
- Starting Your Business
- Winning the Contract
Financial Management
Sales & Marketing
IF YOU PREFER TAUGHT COURSES?
If you prefer to attend taught courses, we have over 120 of them for you to choose from. You will find a link below to our taught courses website, or you can print off our poster of courses, or use the taught courses link on the left of this page.
Gloucestershire Enterprise Ltd runs over 120 different short courses, delivered either at our training centre in Cheltenham or Thornbury. We also run bespoke training sessions on dates and times to suit you, either at your company premises or at one of our training centres.
If you don't see what you are looking for, simply give us a call on 0845 8389964 or email info@glosenterprise.co.uk
Leadership and Management
- Absence Management
- Absence Minded: Managing Absenteeism
- Building the Team
- Challenging Behaviour
- Effectiveness and Efficiency
- First among Equals: Leading a Team
- Harvard ManageMentor
- Identifying self development needs
- Jamie's kitchen: Fifteen lessons on leadership
- Jamie's kitchen: Fifteen lessons on teamwork
- Leadership
- Minimising Stress
- Motivation
- Problem Solving Skills
- Project Management: Leading a project team
- Resolving Conflict
- Supporting Individuals
- Team Spirit
- The Best of Motives: Informing and Involving
- Valuing Diversity: Equal Opportunities for All
Time Management & Delegation
- Dealing with Time-Wasting Situations
- Making Time: Priorities, People and Procedures
- Managing Stress: Managing your Behaviour
- Managing your own stress
- Meetings, Bloody Meetings
- Meetings: Constructive and Effective Participation
- Minimising Stress
- More Bloody Meetings
- Planning Work
- Project Management: Leading a Project Team
- The Paper Chase: Cutting Back on Paperwork
- The Unorganised Manager: Organising self
- The Unorganised Manager: Organising others
- Time Management
Health & Safety
- Display Screen Equipment
- Fire Safety
- Food Hygiene
- Health and Safety for Employees
- Health & Safety - Law & Practice
- Health & Safety for Employers
- Intro to Health & Safety
- Introduction to Risk Assessment
- Manual Handling
- Office Safety
- Preventing Accidents
- Slips, Trips & Falls
- Stress Management for Employees
- Stress Management for Managers
Computers and Software
- Microsoft Excel
- Excel 2003
- Excel 2007 Introductory
- Excel 2007 Intermediate
- Excel XP
- Microsoft Word
- Word 2003
- Word 2007 Introductory
- Word 2007 Intermediate
- Word XP
- Microsoft Access
- Access XP
- Access 2003
- Microsoft PowerPoint
- PowerPoint 2007 Introductory
- PowerPoint 2007 Intermediate
- PowerPoint XP
- PowerPoint 2003
- Outlook 2003
- Outlook 2007 Introductory
- Outlook 2007 Intermediate
- Outlook XP
- Microsoft Project
- MS Project 2000
- ECDL Modules
- ECDL Module 1 Security for IT Users MS 2003
- ECDL Module 2 IT User Fundamentals MS 2003
- ECDL Module 3 - Word Processing MS 2003
- ECDL Module 4 - Spreadsheets MS 2003
- ECDL Module 5 - Databases MS 2003
- ECDL Module 6 - Presentations MS 2003
- ECDL Module 7 - Electronic Communication MS 2003
- ECDL Skills Suite (Bundle of all 7 modules) MS 2003
- ECDL Module 1 Security for IT Users MS 2007
- ECDL Module 2 IT User Fundamentals MS 2007
- ECDL Module 3 - Word Processing MS 2007
- ECDL Module 4 - Spreadsheets MS 2007
- ECDL Module 5 - Databases MS 2007
- ECDL Module 6 - Presentations MS 2007
- ECDL Module 7 - Electronic Communication MS 2007
- ECDL Skills Suite (Bundle of all 7 modules) MS 2007
- Web Development
- Cisco CCNA 640-802
- CompTIA A+ 2009 Practical Application 220-702
- CompTIA A+ 2009 Essentials 220-701
- FrontPage 2000
- UNIX Systems
- Web Publishing & Design (HTML 4.01 & XHTML)
- Windows Server 2003 Administration (MCSA/MCSE 70-290)
- Windows XP Professional MCSE 70-270
- XML